FAQs

Frequently Asked Questions (FAQ)

1. What are your customer service hours?
Our customer support team is available from 9:00 AM to 6:00 PM (GMT+8), Monday to Friday. Responses may be delayed on weekends and public holidays.

2. Can I return or exchange an item?
Yes, we offer returns and exchanges within 14 days of purchase, provided the item is unused and in its original packaging.

3. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.

4. What payment methods do you accept?
We accept  PayPal.

5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to check your order status on our website or the courier’s site.